Shipping Policy
Order Processing Times
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Below is reference shipping rates and Estimates (to Phoenix, Arizona)
| Shipping option | Estimated delivery time | Price |
| First-Class Mail® (USPS) | 3 to 5 business days | $1.96 |
| Priority Mail Express™ (USPS) | 1 business days | $31.95 |
| Parcel Select Ground™ (USPS) | 2 to 3 business days | $7.63 |
| Priority Mail® (USPS) | 2 to 3 business days | $8.50 |
| Priority Mail Flat Rate® | 2 to 3 business days | $7.90 |
| Priority Mail Express Flat Rate® | 1 to 2 business days | $23.25 |
International Shipping
We offer international shipping to the following countries: United Kingdom (UK).
The Exactly Shipping charges for your order will be calculated and displayed at checkout.
Below is reference shipping rates and Estimates (to United Kingdom)
| Shipping option | Estimated delivery time | Price |
| Priority Mail Express International™ (USPS) | 3 – 5 business days | $63.44 |
| Priority Mail International® (USPS) | 6 – 10 business days | $54.86 |
| Global Express Guaranteed® (GXG) (USPS) | 1 to 3 business days | $82.70 |
| First-Class Mail® International (USPS) | Updating | $15.44 |
| International Priority Mail Flat Rate® | Updating | $28.10 |
| International Priority Mail Express Flat Rate® | Updating | $45.95 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HerpesX is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us or email to info@herpesx.com with your name and order number, and we will look into it for you.
Traking order link : https://www.ups.com/track?loc=en_US
Refunds, returns, and exchanges
We accept returns after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@herpesx.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For futher information please check our Returns & Refunds policy page.
If you have any further questions, please don’t hesitate to contact us or email us at info@herpesx.com.